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Software Support Technician


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Job ID:

329822

Category:

Information Technology

Salary:

Qualification:

Bachelors degree in computer s

Education:

Bachelors degree in computer science
Microsoft/Oracle certified preferred
1- 3 Years of Experience of relevant experience
Industry knowledge is a plus
English and Arabic proficiency
Good knowledge in Software Support tools and
techniques
Database Management knowledge (SQL,
ORACLE...) required
Any other qualification required.
1. Efficiency
2. Accuracy
3. Ethics, accountability & loyalty
4. Commitment to quality
5. Teamwork
6. Analysis & pattern recognition
7. Problem solving
8. Planning & follow through
9. Role specific knowledge
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Job Views:

53923

Posted:

02.18.2019
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Job Description:

Provide technical assistance and client support for
GET products with the ultimate objective of
ensuring maximum customer satisfaction.
Support project implementation and client
training.
Direct hardware issues to hardware team for
resolution
Ensure adherence to GET standards.
Understand and discuss technical requirements
requested by the client and solve technical issues
related to the product. Support client training.
Functional Responsibilities
Provide technical assistance and ensure
successful client support for GET products.
Follow up client support requests until resolution.
Redirect problems to appropriate resource.
Log customer issues and solutions to update SW
Technical Support Team Leader.
Conduct training sessions to clients on newly
installed software solutions.
Participate in software installation activities in
coordination with Engagement Manager.
Adhere to GET QMS technical procedures.
Stay current with system information, changes
and updates.
Perform any other related job duties as requested
by the direct supervisor.


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