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Job Description
Analysis of repair operations KPIs.
• Escalating General Technical Issue (GTI) for technical problems (IMEI writing, SW and Parts Lists issues) when needed to supplier technical team.
• Escalating product quality issues to Supplier Technical Support.
• Technical assessment for Technicians and Customer Care teams.
• Evaluating staff KPIs periodically (monthly, weekly).
• Implementing operational Audits.
• ESD setup, maintenance, and periodic audits.
• Set up and implement technical training.
• Set up Monthly Technical Quizzes, implement it and feedback.
• Downloading latest technical materials and providing all service centers staff with it.
• Communicate repair instructions and precautions to concerned team members.
• Prepare and conduct technical audit.
• Support new services products launches. This include testing new products, creating service packages, develop training materials, and assure technical readiness.
• Ensures the implementation of Services standard operating processes across all service locations through auditing service locations, Identify Services operations challenges and reporting findings to concerned unit Manager for corrective action plan.
• Lead Weekly and Monthly assessments for technical team KPIs, highlight gaps and opportunities for improvement.
• Plan monthly and quarterly training plans for all service teams to develop team technical skills and service processes.
• Develop and implement vendor technical requirements for Services-Authorization & Service
• Escalating General Technical Issue (GTI) for technical problems (IMEI writing, SW and Parts Lists issues) when needed to supplier technical team.
• Escalating product quality issues to Supplier Technical Support.
• Technical assessment for Technicians and Customer Care teams.
• Evaluating staff KPIs periodically (monthly, weekly).
• Implementing operational Audits.
• ESD setup, maintenance, and periodic audits.
• Set up and implement technical training.
• Set up Monthly Technical Quizzes, implement it and feedback.
• Downloading latest technical materials and providing all service centers staff with it.
• Communicate repair instructions and precautions to concerned team members.
• Prepare and conduct technical audit.
• Support new services products launches. This include testing new products, creating service packages, develop training materials, and assure technical readiness.
• Ensures the implementation of Services standard operating processes across all service locations through auditing service locations, Identify Services operations challenges and reporting findings to concerned unit Manager for corrective action plan.
• Lead Weekly and Monthly assessments for technical team KPIs, highlight gaps and opportunities for improvement.
• Plan monthly and quarterly training plans for all service teams to develop team technical skills and service processes.
• Develop and implement vendor technical requirements for Services-Authorization & Service
Job Category
Job Skills
• Hands-on experience with troubleshooting and repairing consumer electronic devices.
• Strong knowledge of consumer electronics products, including TVs, audio systems, and home appliances.
• Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
• Proven experience in providing excellent customer service and support.
• Ability to manage customer inquiries and complaints professionally.
• Flexibility to work in shifts, including evenings and weekends, if necessary.
• Strong knowledge of consumer electronics products, including TVs, audio systems, and home appliances.
• Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
• Proven experience in providing excellent customer service and support.
• Ability to manage customer inquiries and complaints professionally.
• Flexibility to work in shifts, including evenings and weekends, if necessary.
About The Company
تعمل الشركة على توظيف و إلحاق العمالة داخل و خارج جمهورية مصر العربية بجميع التخصصات المهنية والفنية .