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Job Description
A leading home ware retail Company located in Dammam- KSA is seeking to hire the following
Job Title: Service Category Manager
Reporting Line: Head of marketing
Summary Statements
-Lead and coordinate all on-floor services activities, while assuring the maximum customer experience
-Achieve, improve and benchmark footfall resulting from the customer driven events
Job Description:
-Develop “NICE” on-floor services standards, processes and KPIs
-Lead the planning and the execution of the first and subsequent stores’ on-floor services Manage day-to-day activities related to the on-floor services “wedding & gifting, live demos, café, and others”
-Liaise and contract with 3rd parties providers, as and when the need arise
-Conduct field visits to the store(s) to oversee the implementation of the on-floor services
-Captures insights continuously by performing regular and systematic customer research and activities (e.g. surveys, customer focus groups, electronic customer feedback from stores, feedback from customer facing staff)
-Lead cross functional meetings presenting key findings of POS data analysis/ customer researches and highlighting future plans and their implementation
-Continuously monitor the industry trends and competitors’ activities to initiate new on-floor services and ensure better customer experience
-Develop and maintain customer initiatives such as loyalty programs, gift cards… etc
-Generate other incomes for the stores through events and space rentails
-Consistently improve the level of the provided services and innovate new value added services initiatives
-Collaborate with the Designers, Buyers, Visual Merchandisers and other related parties for the on-floor services on-going activities, development and improvement
-Create the on-floor services full calendar and work on its perfect execution in coordination with the Marketing Manager<
Job Title: Service Category Manager
Reporting Line: Head of marketing
Summary Statements
-Lead and coordinate all on-floor services activities, while assuring the maximum customer experience
-Achieve, improve and benchmark footfall resulting from the customer driven events
Job Description:
-Develop “NICE” on-floor services standards, processes and KPIs
-Lead the planning and the execution of the first and subsequent stores’ on-floor services Manage day-to-day activities related to the on-floor services “wedding & gifting, live demos, café, and others”
-Liaise and contract with 3rd parties providers, as and when the need arise
-Conduct field visits to the store(s) to oversee the implementation of the on-floor services
-Captures insights continuously by performing regular and systematic customer research and activities (e.g. surveys, customer focus groups, electronic customer feedback from stores, feedback from customer facing staff)
-Lead cross functional meetings presenting key findings of POS data analysis/ customer researches and highlighting future plans and their implementation
-Continuously monitor the industry trends and competitors’ activities to initiate new on-floor services and ensure better customer experience
-Develop and maintain customer initiatives such as loyalty programs, gift cards… etc
-Generate other incomes for the stores through events and space rentails
-Consistently improve the level of the provided services and innovate new value added services initiatives
-Collaborate with the Designers, Buyers, Visual Merchandisers and other related parties for the on-floor services on-going activities, development and improvement
-Create the on-floor services full calendar and work on its perfect execution in coordination with the Marketing Manager<
Job Category
Job Skills
•Bachelor’s Degree in business administration
•5-7 years of experience in the related field, retail experience is a plus
•Exceptional oral & written communication skills in both Arabic & English
•Proficient in Microsoft Office Suite
•Creative and innovative
•High sensitivity to deadlines and ability to flow through on related activities
•Excellent planning and organizing skills
•Exceptional analytical, critical thinking, and problem solving skills
•Ability to handle various responsibilities, when needed
•5-7 years of experience in the related field, retail experience is a plus
•Exceptional oral & written communication skills in both Arabic & English
•Proficient in Microsoft Office Suite
•Creative and innovative
•High sensitivity to deadlines and ability to flow through on related activities
•Excellent planning and organizing skills
•Exceptional analytical, critical thinking, and problem solving skills
•Ability to handle various responsibilities, when needed
About The Company
تعمل الشركة على توظيف و إلحاق العمالة داخل و خارج جمهورية مصر العربية بجميع التخصصات المهنية والفنية .