• Reduce and work within the advised parameters of the Outstanding WIP (Total values of WIP/Monthly billing). Maintains the Work in Progress – WIP in accordance to the set parameters
• Follows correct procedures when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licenses are obtained
• Maintains an effective appointment system to verify customer problems, recommends/sells additional services and communicates customer concerns properly and accurately
• Maintains effective liaison with sales, parts and service center teams
• Monitors progress of repair or service; keeps customer informed on changes in estimates or delivery times
• Notifies customers promptly of completion of work after the job card is closed appropriately
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs
• Completes the incoming vehicle inspection sheet, initiates job cards/documentation and obtains the customers signature
• Confirms the vehicle full service history exists for warranty purposes and for recommending appropriate services
• Document all warranty work as required and retail policy and ensure the customer signs for all work undertaken
• Ensures all jobs carried out are explained and approved by customers prior to the vehicle delivery
• Maintenance of overall cleanliness of the workplace, maintenance of equipment, HSE practices, Storage of used and new parts.

• Bachelor Degree in Engineering
• Min 2 years' experience at the same field with American Automotive brands ‘ and 'customer care '
• Excellent in communication skills
• Excellent English is a must
• Proficient in MS Office and Dealer Management Systems (DMS)

تعمل الشركة على توظيف و إلحاق العمالة داخل و خارج جمهورية مصر العربية بجميع التخصصات المهنية والفنية .