SALES AND CUSTOMER SERVICE
Achieving budget levels as set by Head Office.
Controlling and monitoring of store expenses and costs.
Being an ambassador when dealing with flagship stores.
Being commercially aware of immediate competition, new site opportunities and considering the impact upon the profitability of the company.
Ensuring the highest possible customer service and staff competence within this area to optimise sales performance,profitability and customer satisfaction.

Ensure customer service is a key focus within their area.

That all their customers are provided with a courteous, helpful service and assistance
when advice is requested.

Motivate and manage all members of the teams on their area to increase sales and ensure efficiency.
Ensure the branch and staff comply with all the laws relating to selling as laid down by the company.
Respond to customer, complaints and comments.
Ensure wherever possible that the Company is promoted locally and that their Managers liaise with local schools, newspapers and the community in general.

EXPANSION
Making researches on investment conditions in the
operating country.
Manages expansion processes.Takes active role in real estate selection process by proposing high value opportunities.

MARKETING

·Works within corporate strategies and policies and implements marketing strategies, guidelines processes, and procedures within the area of responsibility.
Oversees market research and monitors competitor activity to identify opportunities and trends within existing and new market segments and to ensure that appropriate response strategies are formulated and communicated.
·Implements marketing plans for company’s products/brands, including pricing strategies, sales plans, and implementation of product strategies

MERCHANDISING
Ensuring that corporate identity is maintained by

Job Category