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Job Description
Performance management:
• Monitor and maintain the daily work processes to assure smooth and efficient workflow.
• Managing the group performance to ensure improvement and efficiency of the team in order to meet the department’s objectives.
• Tracing quality performance of the group and the individual work and provide timely and accurate feedback.
• Managing the group performance to ensure improvement and efficiency of the team in order to meet the department’s objectives.
• Monitoring the contact center service level.
Manpower management:
• Appropriate motivation and recognition of the team members to increase employee’s satisfaction.
• Conduct regular team meetings with the team to assure the perfect understanding of the management expectations, and the regular updates of the team performance and news.
• Conduct regular individual meetings (one to ones) with each team member to give a performance feedback, agree on the strong points, listen to the team member’s feedback, and set the needed development plan.
• Allocate resources to tasks in order to achieve departmental goals.
Reporting and day to day operations management:
• Make needed escalations in case of any problems that may affect the daily workflow.
• Deliver a regular and accurate feedback to management regarding any problems facing the workflow.
• Ensures consistency of policies and procedures regarding all aspects within the organization.
• Prepares contact center performance reports by collecting, analyzing, and summarizing data and trends.
Training/ Product Knowledge:
• Ensure all company training programs are implemented through the contact center.
• Ensure that employees are trained and knowledgeable about procedures and products.
• Ensure changes to company policy or procedure are communicated to the staff in timely manner.
Required achievements:
• Accomplishes organiz
• Monitor and maintain the daily work processes to assure smooth and efficient workflow.
• Managing the group performance to ensure improvement and efficiency of the team in order to meet the department’s objectives.
• Tracing quality performance of the group and the individual work and provide timely and accurate feedback.
• Managing the group performance to ensure improvement and efficiency of the team in order to meet the department’s objectives.
• Monitoring the contact center service level.
Manpower management:
• Appropriate motivation and recognition of the team members to increase employee’s satisfaction.
• Conduct regular team meetings with the team to assure the perfect understanding of the management expectations, and the regular updates of the team performance and news.
• Conduct regular individual meetings (one to ones) with each team member to give a performance feedback, agree on the strong points, listen to the team member’s feedback, and set the needed development plan.
• Allocate resources to tasks in order to achieve departmental goals.
Reporting and day to day operations management:
• Make needed escalations in case of any problems that may affect the daily workflow.
• Deliver a regular and accurate feedback to management regarding any problems facing the workflow.
• Ensures consistency of policies and procedures regarding all aspects within the organization.
• Prepares contact center performance reports by collecting, analyzing, and summarizing data and trends.
Training/ Product Knowledge:
• Ensure all company training programs are implemented through the contact center.
• Ensure that employees are trained and knowledgeable about procedures and products.
• Ensure changes to company policy or procedure are communicated to the staff in timely manner.
Required achievements:
• Accomplishes organiz
Job Category
Job Skills
• Bachelor's degree or equivalent.
• Over 3 years' experience in managing people in a customer service environment.
• Nationality Egyptian / Saudi
• Arabic and English Proficiency.
If interested and meeting the above criteria, please send your CV with a recent photo, mentioning the job title in the subject line to:
• Over 3 years' experience in managing people in a customer service environment.
• Nationality Egyptian / Saudi
• Arabic and English Proficiency.
If interested and meeting the above criteria, please send your CV with a recent photo, mentioning the job title in the subject line to:
About The Company
تعمل الشركة على توظيف و إلحاق العمالة داخل و خارج جمهورية مصر العربية بجميع التخصصات المهنية والفنية .