Reporting to Section Head
Responsible for the daily activities and productivity of the Retail Sales, Ensures Retail Sales is complying with established service levels, customer services and meeting strategic objectives, skill levels, tracking and reporting productivity, Manages multiple tasks simultaneously.Customer Service
- Ensure all customer services issues within section are resolved in the same day.
- Ensure customers are greeted in a professional manner and are provided excellent customer service.
Loss Prevention & Safety
- Identify sales opportunities for respective section.
- Create a sales culture within section through data analysis and team communication.
- Developing and accomplishing a region lead generation plan, meeting or exceeding monthly or annual targets
- Exceeding products & services sales budget.
- Ensure adherence to all company directed programs.
- Advise Store management of potential security risks and major shrink issues.
- Comply with all Safety & Security procedures.
- Ensure total solutions services communicated to the customer through strong merchandizing standard.
- Section setup instructions are implemented daily to required time scale as per store bulletin
- Cycle count can effectively be completed within section.
- Auto replenishment process run effectively
- Manage stock around seasonality of products, sales and services.
- Ensure delivery process complete as per company policy & procedure.
- Ensure stock is protected through shrinkage management within section.